Return & Refund

At Uni Plush doll, we strive to make our customers 100% satisfied with the product purchased from us. If you are experiencing any shipping or products issues, or not satisfied with your product, then please send us an email to and our team will assist you right away.


All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value. As a result, we will not accept the return of such products unless they are damaged upon arrival. In such a case, please make your claim within 10 days of receiving your products by emailing us at

For plush dolls and plush clothes, you are allowed to make changes to your order (e.g. changing the type, color, address,etc.) or cancel your order within 24 hours after your order is placed. In those cases, please write an email to our support at


If you need to cancel the transaction, please feel free to contact us at within 24 hours after your purchase. Normally, we will start to arrange 24 hours after your order is placed. Your order cannot be canceled or refunded once it has been shipped.


All items are handcrafted with care, therefore, we don’t accept refund on the products unless the fault was ours (e.g. the customized name/photo is wrong, the size/type is wrong, damaged upon arrival). If a refund is applicable, please send us an email to